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EXPRESSAPPS PTY LTD
4/2 Fiveways Blvd Keysborough
VIC 3173 AUSTRALIA

ABN 35 091 887 160

Phone:
(+61) 3 9798 4799
Fax:
(+61) 3 9798 6573

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Engineering Services Terms

We offer flexibility in purchasing to deliver quality engineering services. We have different levels to meet most needs ranging from using our services on an Ad-Hoc basis through to a Service Contract incorporating Planned Maintenance.

Ad-Hoc purchase is designed for short term specialist assignments where you do not anticipate on-going service requirements or just wish to test our services.

Block Hours are invoiced in advance of work and offer significant price discounts depending on the size of the Block purchased.

Service Contracts offer further price discounts and are based on automatic renewal of Block Hours based on use during the life of the contract.

	Ad Hoc Purchase	Block Hours	Service Contract
On Site Visit & Travel Charges¹ (Inside Greater Melb. Metro Area)	Minimum 4 hours on site. Travel Time to site charged at normal rates	Minimum 2 hours on site. Bookings less than 8 hours attract 30 mins travel charge	Minimum 2 hours on site. Booking less than 4 hours attract 30 mins travel charge
On Site Visit & Travel Charges (Outside Greater Melb. Metro Area)	Minimum 8 hours on site Travel to and from site charged at normal rates	Minimum 4 hours on site Travel to and from site charged at normal rates - 1^st 75km of travel to site free of charge	Minimum 4 hours on site Travel to and from site charged at normal rates - 1^st 75km each way free of charge
Urgent Call Out (< 8 Hours)	Minimum 4 Hour Charge + Surcharge of 1 Hour	Minimum 2 Hour Charge + Surcharge of 1 Hour	Minimum 2 Hour Charge
Equipment returned to Workshop	Minimum 2 Hour Charge	Minimum 1 Hour Charge	Minimum 1 Hour Charge
Modem Support (+ STD Charges)	Minimum 60 minutes then 15 min blocks.	Minimum 30 minutes then 15 min blocks.	Minimum 15 Minutes then 15 min blocks.
Business Hours² Phone Support	Minimum 60 minutes then 15 min blocks.	Minimum 30 minutes then 15 min blocks.	Minimum 15 Minutes then 15 min blocks.
Extended Hours³ Phone Support	No	No	Minimum 60 minutes then 15 min blocks.
On Site Response Guarantee	No	8 Business Hours	4 Business Hours
Hours Expiry	N/A	Expire 12 months from Purchase	Expire at end of contract OR can be rolled into new contract.
Free Consulting Hours⁴	No	No	Yes

¹On Site Visits

No travel charge for on-site visits of 8 hours or more inside the Greater Melbourne Metro Area.

²Business Hours Support

We offer support at our standard rates during Business Hours defined as:

8:30AM to 5:30PM, AEST or AEDST, Monday to Friday (excluding Victorian Public Holidays)

³Extended Hours Support

Extended Hours Phone support is available as an optional service to Partners and Customers with Service Contracts. This support has a minimum of 1 hour charged for calls. Extended Hours are defined as:

7:00AM to 9:00PM, AEST or AEDST, Monday to Friday (excluding National Public Holidays),

8:30AM to 5:30PM Saturdays

⁴ Free Consulting Hours (Available only with Service Contract)

For those customers with service contracts with us we offer an additional value add service for your business. For each 100 hours you purchase we will provide you with 4 hours of FREE consulting, available to be used in half-day blocks, by mutual agreement, for such tasks as:

IT Strategy Review
Preparation of Budgets
Security Audit
Asset Management Review

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Engineering Services Terms

Ad Hoc Purchase

Block Hours

Service Contract