Acceptable Use and Privacy Policy

In addition to the ExpressApps Terms and Conditions published on this web site and any other terms applied in our Master Service Agreement the following items define our acceptable use and privacy policy for Hosted Applications and Managed Exchange solutions.

Acceptable Use Policy 

The Customer agrees to be bound by these conditions of use to access our Service.

The Customer shall comply with all reasonable directions given by ExpressApps from time to time in connection with the use of the Service.

Unless supplied by ExpressApps under a separate Service Order, The Customer is responsible for their connection to the internet to access our service.

It is the Customer’s responsibility to ensure their connection to our service is secure.  ExpressApps is not liable for any breaches because the security of the Customer’s computer, network or connection has been compromised.

In contracting with ExpressApps for Services, the Customer obtains no rights to the hardware and other infrastructure and facilities used by ExpressApps to deliver the Service, unless otherwise agreed in writing.

The Customer indemnifies and agrees to keep indemnified ExpressApps from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to the use of the Service.  This indemnity is a continuing obligation separate from any other obligations under the terms and conditions for use of the service and will continue despite termination of use for whatever reason.

The Customer must not use nor permit any other party to use the Service for any activity which, in the reasonable opinion of ExpressApps, constitutes an unacceptable use of the Service.  Unacceptable use includes, but is not limited to, such activities as spamming or denial of service attacks.  Unacceptable use prohibits at least the following conduct in relation to the use of the Service (this list is not exhaustive):

• deliberately or unintentionally disrupting the ExpressApps service, or engaging in any activity likely to disrupt any ExpressApps service;

• giving an unauthorised person account and password details;

• to access, send mail or publish material that is defamatory, obscene, offensive, abusive, pornographic, menacing, or impermissible under any code or law at any place where transmissions are sent from or viewed;

• to harass, threaten or cause a nuisance to anyone;

• to commit a crime or in the process of committing a crime;

• to distribute computer viruses;

• in connection with infringement of the intellectual property or other rights of any person including (without limitation) the distribution of unlicensed computer software;

• to send unsolicited bulk electronic messages or permit mass distribution of advertising material, except to people who have consented to the receipt of that material;

• to interfere with, damage, disrupt or unlawfully use or gain access to any service, equipment or computer network;

• to do anything that may jeopardize the security or integrity of any part of the ExpressApps network; or

• to engage in any activities in such a manner as to expose ExpressApps to a liability.

Privacy Information

ExpressApps collects information from Customers in order for us to provide our Services.  We will take all reasonable steps to ensure that the Customer’s information is secure at all times from loss, disclosure, modification and misuse.  Our members of staff are required to adhere to a confidentiality agreement that is binding upon them at the time of their employment and after their termination.  Our information technology systems and premises are the subject of stringent security controls at all times.

As part of routine administration, ExpressApps collects system status information such as login times and help desk records.  ExpressApps will not provide any information on the Customer to any other organisation or individual without the Customer's express permission or legal compulsion such as a Court order.

ExpressApps will comply with the Federal Privacy Commissioner's prevailing Privacy Principles in all respects, and in particular will not misuse Customer’s information for marketing.

Where ExpressApps provides Managed Exchange or other hosted email as part of the Service we will respect the integrity of the contents of the Customer’s email.  Except as required or as directed by the Customer to release blocked emails at no time do any of our staff examine the contents of any email transmissions.

All Customers may request access to the information collected by ExpressApps in relation to themselves and the use of the Account owned by them.  ExpressApps wishes to ensure that such details are always correct and up-to-date, and will amend any inaccuracies or changes to details on request.

ExpressApps keeps client information on controlled facilities which are secured against unauthorised access.  Proof of identity will be required before information is released to any person, including the Customer.